Payment Methods
Welcome to the payment methods page for Keloviren (hereinafter "we" or "us"). We are committed to providing a secure and straightforward payment experience for your purchases of garden swings, lounge chairs, gazebos, and umbrellas. This policy outlines the terms related to payments made through our online store.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
The Process
The payment process begins at checkout. You will be prompted to enter your credit card details, including the card number, expiry date, and security code (CVV). All information is entered on a secure page, and the data is transmitted through a secure, encrypted connection.
Payment Confirmation
Upon successful processing of your payment, a confirmation will be displayed on your screen. You will also receive an email confirmation that includes your order details and a payment receipt for your records.
Security and Data Protection
We prioritise the security of your payment and personal information.
Credit Card Security
All credit card transactions are processed using industry-standard encryption technologies to protect your data during transmission. We do not store your full credit card details on our servers, ensuring your sensitive information is handled with the utmost care and security.
Our Privacy Policy
Your personal information, collected during the payment process, is handled in accordance with Australian privacy principles. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy available on our website.
Payment Authorisation and Currency
Authorisation
By completing your purchase, you authorise us to charge the specified total amount to your selected credit card. You confirm that you are the authorised user of the credit card used for the transaction.
Transaction Currency
All transactions on our website are processed in Australian Dollars (AUD). If your credit card is issued in a different currency, the final amount may be subject to the exchange rate and any transaction fees applied by your card issuer.
Failed Transactions
In the event that a payment attempt fails, your order will not be processed. You will be notified of the failure on the checkout page. We recommend checking that your payment details are correct or contacting your financial institution for assistance before attempting the transaction again.
Dispute Resolution
Resolution Service
Should you have any concerns or find discrepancies regarding a payment, we encourage you to contact us directly in the first instance. Our team is dedicated to investigating and resolving payment-related issues promptly and fairly.
Additional Assistance
If a satisfactory resolution cannot be reached directly with us, you have the right to seek assistance from your financial institution or card issuer. They can provide guidance on their specific dispute processes.
Communication and Support
Customer Responsibility
It is your responsibility to ensure that the payment and contact information you provide is current and accurate. Outdated or incorrect information may lead to delays or failures in processing your order.
Policy Amendments
We reserve the right to modify this Payment Methods policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.
Contact Information
For any questions regarding payments, please do not hesitate to contact us.
Address: 9555 RESEDA BLVD 106, NORTHRIDGE, CA 91324, United States
Phone: +1 (925) 485-8370
Email: care@keloviren.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)