Terms of Service
1. Introduction and Scope
Welcome to Keloviren (hereinafter referred to as "I" or "we"). We specialize in providing high-quality outdoor living products, including garden swings, lounge chairs, gazebos, and parasols. This policy governs your use of our online store and the purchase of products from us. By accessing our site and placing orders, you agree to adhere to the terms outlined below. These terms apply to all users and transactions conducted through our website.
2. User Accounts and Website Responsibility
To access certain features or place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. We expect you to provide accurate, current, and complete purchase and account information. We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect unauthorized activity or a violation of these terms.
3. Products, Inventory, and Price Notification Rights
We strive to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We also reserve the right to correct any errors, inaccuracies, or omissions regarding pricing and availability details.
4. Orders and Payment
By placing an order, you agree to purchase the selected products under these terms. We reserve the right to refuse any order you place with us. Payment must be made through our supported secure payment methods (Visa, MasterCard). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Shipping Policy
Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.
Shipping Fees:
- Orders of 90 AUD or more: Free Shipping.
- Orders under 90 AUD: A flat shipping fee of 9.99 AUD applies.
Processing Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery usually takes between 7 to 10 business days, depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
More Details: For further information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Conditions: You may cancel your order directly within 48 hours of placing it, provided it has not yet been shipped. If more than 48 hours have passed or the order has already been shipped, it cannot be canceled. In such cases, please wait for the logistics delivery and then contact us to initiate a return for a refund.
Refunds: Refunds for canceled orders will be issued to the same payment method used for the purchase.
Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Details: For further details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Scenarios/Conditions: We offer a 45-day exchange period for eligible items. Items must be in their original condition.
User Actions: To initiate a return or exchange, please contact us via email to submit a request. Do not send items back without prior approval.
Process: Once your request is received, we will provide instructions on how and where to send your package.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the payment method used at the time of purchase.
Arrival Time: After the return is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us.
More Details: For comprehensive details on returns and refunds, please refer to our Return and Refund Policy Page.
8. Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable privacy laws. Please review our Privacy Policy Page to understand how we collect, use, and safeguard your data.
9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this service shall be amicably resolved through negotiation or submitted to the appropriate jurisdiction within Australia.
10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers. You may not use, reproduce, or distribute any content without our express written permission.
11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.
12. Modification of Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
13. Force Majeure
We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of nature, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Contact Information
If you have any questions regarding this Service Policy, please contact us using the details below:
Address: 9555 RESEDA BLVD 106, NORTHRIDGE, CA 91324, United States
Phone: +1 (925) 485-8370
Email: care@keloviren.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)