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Shopping Guide

 

Welcome to Keloviren (hereinafter referred to as "I" or "we"). We appreciate your interest in our collection of garden swings, sun loungers, gazebos, and parasols. To ensure a smooth experience in our online store, we have prepared this guide to assist you through every step of the process.

Preparation and Selection
Before placing an order, we recommend carefully measuring your outdoor space to ensure our products fit perfectly in your garden, patio, or deck.

  • Measure Space: Please check the dimensions listed on the product detail pages for all garden swings and gazebos to ensure they fit your intended area.
  • Material Selection: Our sun loungers and parasols are designed for outdoor use. Please review the material descriptions to ensure they meet your specific maintenance preferences and aesthetic needs.
  • Product Details: Please read the specifications, including weight capacity and assembly requirements, to ensure the item meets your requirements.

Cart and Order Confirmation
Once you have selected your desired items, proceed to your shopping cart.

  • Review Items: Check the quantity, color, and specifications of the products in your cart.
  • Shipping Information: Please ensure that your shipping address, contact name, and phone number are accurate and complete. We rely on this information to deliver your items successfully.
  • Final Review: Confirm that all order details are correct before proceeding to the checkout stage.

Payment
We offer a secure payment environment for all transactions.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.
  • Security: Your payment information is processed securely. We do not store your full credit card details on our servers.
  • Billing Information: Ensure your billing address matches the information associated with your payment method to prevent delays.

Shipping and Delivery

  • Processing Time: Orders are processed promptly upon receipt of payment. You will receive a notification once your items have been dispatched.
  • Inspection upon Receipt: We recommend inspecting the packaging and items immediately upon delivery. If you notice any visible damage to the outer packaging, please note it when signing for the delivery.

Returns and Exchanges
We want you to be satisfied with your purchase.

  • Return Policy: If you wish to return an item, please adhere to our return policy instructions found on the site. Items should generally be returned in their original condition.
  • Reporting Issues: If you receive a defective or incorrect item, please contact our support team immediately so we can resolve the issue for you.

Privacy and Data Protection
We respect your privacy.

  • Data Usage: The personal information you provide (such as name, address, and email) is used solely for processing your order and facilitating delivery.
  • Protection: We implement appropriate technical measures to protect your personal data against unauthorized access. We do not sell your personal information to others.

Contact Us
If you have any questions regarding your order or our products, please contact us using the information below:

Address: 9555 RESEDA BLVD 106, NORTHRIDGE, CA 91324, United States
Phone: +1 (925) 485-8370
Email: care@keloviren.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)