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Privacy Policy

 

This Privacy Policy describes how Keloviren (hereinafter referred to as "we") collects, uses, and discloses your personal information when you visit or make a purchase from our online store. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Scope of This Policy
This policy applies to all information we collect through our online store. This includes information you provide when you browse our products (such as garden swings, lounge chairs, gazebos, and parasols), create an account, place an order, or communicate with our customer service team.

2. Information Collection Technologies: Cookies
We use cookies, which are small text files stored on your device, to enhance your browsing experience. Cookies help our website function correctly, such as remembering the items you have placed in your shopping cart. We also use cookies to understand how visitors interact with our website, which helps us improve our services and user experience.

3. Use and Sharing of Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders, including payment processing and shipping.
  • To communicate with you about your order or inquiries.
  • To maintain our internal records.
  • To improve our website and the services we offer.

We do not sell your personal information. We only share your information with trusted service providers who assist us in operating our online store, such as payment gateways and shipping partners, solely for the purpose of fulfilling your order.

4. Data Storage and Cookies
Your personal information is stored on secure servers. We implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

When you first visit our site, you will be informed about our use of cookies. By continuing to use our site, you consent to the use of essential cookies necessary for its operation. For non-essential cookies, you will be provided with choices to manage your preferences.

5. Your Rights
You have certain rights regarding your personal information. These include:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.
  • Right to Withdraw Consent: Where we rely on your consent to process your information (for example, for newsletters), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

6. Legal Basis for Data Processing
We process your personal information in accordance with applicable data protection principles, including those outlined in the General Data Protection Regulation (GDPR). Our legal bases for processing include:

  • Performance of a Contract: We process your data to fulfill our contractual obligations when you place an order, such as processing your payment and delivering the products you have purchased.
  • Explicit Consent: We rely on your explicit consent for activities such as sending you newsletters and other marketing communications.
  • Compliance with a Legal Obligation: We may need to process your information to comply with legal duties, such as for tax, accounting, and regulatory purposes.
  • Legitimate Interests: We process some data to pursue our legitimate interests, such as improving the user experience on our website and implementing security measures to prevent fraud.

7. Data Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure.

8. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review our privacy policy periodically.

10. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Address: 9555 RESEDA BLVD 106, NORTHRIDGE, CA 91324, United States
Phone: +1 (925) 485-8370
Email: care@keloviren.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)